Social Infrastructure at Scale

Professional Services

We offer a range of tailored expert consulting engagements that align with each stage of your project, from inception through to post-production launch. We can also design custom engagements to meet your needs.

  • Application architecture

  • Security, upgrades and health checks

  • AWS / GCP cloud deployment

  • Engineer and devops training

  • Standard Support


    • Email support
    • 8 hour response SLA
    • Kick off call
  • Enterprise Support

    • 24x7 support
    • 1 hour response SLA
    • Best practices and training
    • Dedicated slack channel
    • Server-side physics simulations
    • Hot patches for critical issues

Leverage Heroic Labs' Expertise

Designing systems around real-time data and processing thousands of requests per user can be complex. Our Application Architecture engagement will involve a Nakama expert working alongside your technical team to assess the upcoming project you're planning or to review your existing deployment.

We'll share best practices, assess design trade-offs, and flag potential pitfalls to ensure that your team's projects are designed and built correctly.

The discussion will be catered to your use cases and will involves recommendations and best practices in a variety of areas, including:

  • Systems design for scalability & high availability
  • Patterns to guarantee data delivery & processing
  • Multi-datacenter data flow architecture
  • Integration with surrounding systems
  • Approach & tradeoff in designing real-time stream processing applications

Custom development

  • Development Services

    Hands on training from a Heroic Labs engineer for your team to get up to speed on best practices and avoid development issues. This is available onsite or remote.

  • Dedicated Development

    Our engineers work directly with you on your projects. Get your game-specific features integrated by a Heroic Labs engineer. Speed up your development and accelerate your go live.

  • Please contact for more details and availability.

Private cloud

We will deploy, operationalize, and maintain a managed cloud on your Private Cloud (GCP, AWS, Azure, etc.). Our team will deploy Kubernetes+CoreOS and handle all metrics, logs, monitors, healthchecks, etc on your VMs.

Heroic Labs engineers will be your dedicated operations team for your infrastructure and handle all on-call responses needed in the event of server/cluster issues. This includes all server licenses needed to run your games at scale as well as our Platinum support license.

For more details reach out to us at

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