# Billing

**URL:** https://heroiclabs.com/docs/heroic-cloud/organizations/billing-support/
**Summary:** Learn how billing works, what you're charged for, how invoices are generated, and how to set up a support plan.
**Keywords:** billing, heroic cloud, billing support
**Categories:** heroic-cloud, billing-support, organizations

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# Billing

Heroic Cloud billing is usage-based. You're charged for active deployments, support plans, and any add-ons, calculated daily and invoiced monthly through Stripe. Understanding how usage is measured helps you predict and manage costs.

## How usage is calculated

Billing is usage-based and accumulates throughout the month. Your monthly bill is the sum of:

* **Deployment costs** for each active Nakama and Satori instance, based on environment type (development or production) and scaling tier. See [Scaling](../../introduction/scaling/) for tier details.
* **Support plan charges** if you have an active support plan. Support is billed as a recurring monthly fee on top of deployment costs.
* **Add-on charges** for optional services like log exporting, metric exporting, enterprise SSO, database replicas, and profiling.

Charges are calculated daily based on active resources.

### Invoice timing

Invoices are generated on the **1st of each month** for the previous calendar month. All charges appear on a single invoice:

* **Deployment usage** (Nakama and Satori) accumulates daily throughout the month and is billed at the end of the month.
* **Add-on charges** (log exporting, metric exporting, database replicas, etc.) also accumulate and are billed at the end of the month.
* **Support charges** are billed at the beginning of the month.

Payment is collected automatically via Stripe when the invoice is issued.

### Viewing usage and past invoices

View your current month's running usage total in the organization's billing section. Past invoices show the billing period, amount, and payment status — download each for your records.

## Prorated billing

When you create a deployment mid-month, you pay a prorated amount for the remainder of that month rather than the full monthly rate. This applies to all deployment types.

## Holding charges

When you create a new deployment, a temporary **Stripe verification hold** may appear on your payment method. This isn't a charge. It verifies that your card is valid and has sufficient funds. The hold clears automatically within a few business days.

## Payment method

Heroic Cloud accepts major credit cards through Stripe. Heroic Labs doesn't store your card details, and payment data doesn't pass through our systems — all payment processing is handled entirely by Stripe.

## Billing details

Update your billing address, billing email, and PO number at any time.

## See also

* [Organizations](../) for the Organization page overview.
* [Scaling](../../introduction/scaling/) for resource tiers.
* [Additional add-ons](../../operations/additional-addons/) for optional paid services.
* [Audit log](../audit-log/) for tracking billing-related actions.