# Introduction

**URL:** https://heroiclabs.com/docs/heroic-cloud/introduction/
**Summary:** Heroic Cloud is a fully managed platform for deploying and operating game backends at scale. It handles infrastructure, tooling, and observability so your studio can focus on building games.
**Keywords:** introduction, heroic cloud
**Categories:** heroic-cloud, introduction

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# Introduction

Heroic Cloud is a fully managed platform for deploying and operating game backends at scale. It handles infrastructure, tooling, and observability so your studio can focus on building multiplayer and live-service games instead of managing servers.

Heroic Cloud removes the need to provision, configure, and maintain backend infrastructure yourself. It provides dedicated servers, databases, load balancers, monitoring, backups, and scaling as a managed service. Billing is usage-based, scaling is on demand, and optional SLAs and support plans are available.

## Core products

Heroic Cloud hosts three products from Heroic Labs. Together they cover the backend and LiveOps needs of a multiplayer or live-service game.

- **Nakama** is a dedicated game backend. Features include social login, storage, chat, multiplayer, matchmaking, leaderboards, tournaments, parties, purchase validations, and in-app notifications. Use it with **Hiro** to add metagame systems to your title. See [Nakama deployments](../titles/nakama-deployments/).
- **Satori** is a LiveOps platform for player engagement and retention. Features include event capture, messaging, live events, A/B testing, segmentation engine, analytics, player profiles, and integration support. See [Satori deployments](../titles/satori-deployments/).

## What "fully managed" means

When you create a deployment, Heroic Cloud provisions the entire stack: DNS, load balancers with SSL/TLS, Nakama server nodes, a PostgreSQL database, and a management layer for logs, metrics, backups, and scaling. All production infrastructure runs on dedicated hardware that isn't shared with other customers.

You own your data at all times. Heroic Labs doesn't mine, analyze, or monetize customer data. See [Privacy and compliance](../enterprise/privacy-compliance/) for details.

![Heroic Cloud Dashboard]({{< fingerprint_image "/images/pages/heroic-cloud/getting-started/dashboard.png" >}})

## How resources in Heroic Cloud are organized

- **Organizations** are the top-level entity representing your studio. All titles, users, teams, billing, and permissions live under it. An organization can have multiple owners, and users can belong to multiple organizations.
- **Titles** are containers for your games' resources. All your Nakama instances, Satori instances, and builders for a single game live inside one title.
- **Teams** are groups of users that are assigned shared permissions at the organization, title, or resource level.

## Observability and operations

Every deployment includes built-in graphs, logs, audit trails, and data export at no additional cost. For studios running their own observability stack, paid add-ons provide continuous log shipping, Prometheus-compatible metric endpoints, and more. See [Operations](../operations/) to learn more.

## Who uses Heroic Cloud

Heroic Cloud serves several roles within a game studio:

- **Game developers** building and deploying custom Nakama server-side logic in Go, TypeScript, or Lua using [Builders](../titles/builders/).
- **DevOps and infrastructure engineers** managing [deployments](../titles/nakama-deployments/), [scaling](./scaling/), and [CI/CD pipelines](../titles/cicd/).
- **Producers and product managers** using [Satori](../titles/satori-deployments/) for LiveOps, analytics, and experimentation.
- **Studio leads** managing [teams and permissions](../access-control/) and [billing and support plans](../organizations/billing-support/).

## Larger and custom deployments

For studios with requirements beyond the standard Heroic Cloud offering — such as dedicated infrastructure, custom network configurations, or specific compliance needs — Heroic Labs offers a **Private Cloud** option. Private Cloud deployments are scoped and configured in close collaboration with the Heroic Labs team.

See [Private Cloud](../enterprise/) for more information, or contact [sales@heroiclabs.com](mailto:sales@heroiclabs.com) to discuss your requirements.

## See also

- [Architecture overview](./architectural-overview/) for details on the deployment stack.
- [Scaling](./scaling/) for resource tiers and costs.
- [Organizations](../organizations/) for the ownership model.
- [Titles and resources](../titles/) for working with game titles.