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Billing

Heroic Cloud billing is usage-based. You’re charged for active deployments, support plans, and any add-ons, calculated daily and invoiced monthly through Stripe. Understanding how usage is measured helps you predict and manage costs.

How usage is calculated #

Billing is usage-based and accumulates throughout the month. Your monthly bill is the sum of:

  • Deployment costs for each active Nakama and Satori instance, based on environment type (development or production) and scaling tier. See Scaling for tier details.
  • Support plan charges if you have an active support plan. Support is billed as a recurring monthly fee on top of deployment costs.
  • Add-on charges for optional services like log exporting, metric exporting, enterprise SSO, database replicas, and profiling.

Charges are calculated daily based on active resources.

Invoice timing #

Invoices are generated on the 1st of each month for the previous calendar month. All charges appear on a single invoice:

  • Deployment usage (Nakama and Satori) accumulates daily throughout the month and is billed at the end of the month.
  • Add-on charges (log exporting, metric exporting, database replicas, etc.) also accumulate and are billed at the end of the month.
  • Support charges are billed at the beginning of the month.

Payment is collected automatically via Stripe when the invoice is issued.

Viewing usage and past invoices #

View your current month’s running usage total in the organization’s billing section. Past invoices show the billing period, amount, and payment status — download each for your records.

Prorated billing #

When you create a deployment mid-month, you pay a prorated amount for the remainder of that month rather than the full monthly rate. This applies to all deployment types.

Idle deployments #

A deployment costs the same whether or not players are connected to it, because charges track allocated resources rather than traffic. Deployments also can’t be paused or temporarily disabled, so an unused development or QA deployment keeps accruing daily charges until it’s deleted.

To stop paying for an environment you no longer need, export its database and delete the deployment. Usage is metered daily, so charges stop accruing the day after you delete it. See Deleting a deployment.

Holding charges #

When you create a new deployment, a temporary Stripe verification hold may appear on your payment method. This isn’t a charge. It verifies that your card is valid and has sufficient funds. The hold clears automatically within a few business days.

Payment method #

Heroic Cloud accepts major credit cards through Stripe. Heroic Labs doesn’t store your card details, and payment data doesn’t pass through our systems — all payment processing is handled entirely by Stripe.

Billing details #

Update your billing address, billing email, and PO number at any time.

See also #